We are sincerely apologize for bringing you an unsatisfied buying experience. But your returning goods would be deal in an appropriate way.
Returns & Exchanges
You may return some item(s) within 30 days from when the order was received.
Please make sure the products unused before you sending back and inform us the following information via Email (firstname.lastname@example.org)：
①Order No., for example 189
②Item No. , for example 00012_B_M
③Item barcode No., for example,944769
④Photo of the products you sent back
⑤Photo of the shipping label on the package bentoben.com sent to you
We will offer a full refund of items you have returned after we receive your returned package. However please note that the customer is responsible for return shipping fee.
Exchange is acceptable, but need to pay for the resending shipping fee.
If you wish to return the items to the nearest return address, please email to email@example.com or chat via livechat, our customer service representative will get back to you within 24 hours.